JibberJobber FAQ

JibberJobber FAQ General How much does a JibberJobber membership cost? The Regular account is free, forever. You dont have to upgrade, but you have the option to. Many users have logged in hundreds of times without ever upgrading because the Regular level is so powerful. You can upgrade to one of two different levels: Silver: $5 per month Premium: $9.95 per month Click here to compare benefits of each type of membership. WHEN YOU GO FROM SILVER OR PREMIUM TO REGULAR (FREE) YOU DO NOT LOSE ANY OF YOUR DATA. Some people start with a Free account, then upgrade for a while, then downgrade back to Free. No problem! That is how we designed it. What is JibberJobber? JibberJobber is your Personal Relationship Manager for your career. Just as a salesperson would use a Customer Relationship Manager (CRM) system, like Salesforce.com or Goldmine or ACT!, to keep track of their sales leads, JibberJobber helps you keep track of your job search, networking contacts and other career management information. Many businesses, especially entrepreneurs, solopreneurs, and people who have a need to manage a relationship, use JibberJobber as their CRM. For example, we use JibberJobber as our relationship management tool as we network into companies. Who uses JibberJobber? Job seekers most of the signups we get are people who are actively in a job search, or know they are getting downsized soon, or unhappily employed and looking for something better. People who are happily employed whether they are networking for a promotion or simply want a tool to help manage their professional relationships, plenty of JibberJobber members are not in a job search but simply want a tool to keep Me, Inc. organized. Business owners Running a business is all about relationships, and business owners use JibberJobber to track relationships, company information, important documents and more. How can I get JibberJobber help? Use the Help link at the bottom of every page. Or, go to the Video tutorials found on the Tools dropdown menu. Or, use the Contact Us link at the bottom of every page. Or, come to the every-other-week live webinar to ask specific questions. What if I already use Monster, headhunters and other resources? JibberJobber does not replace those tools, it simply complements them! We designed JibberJobber to be complementary to any career or networking resource you can find, including job boards, recruiters and headhunters, career coaches, networking books (Never Eat Alone, Some Assembly Required, etc.), social networks and more. Where else can you store, track and organize all of the information you come across? You might be able to do a little in LinkedIn or Facebook, but those are only limited to who you are connected with thats why you should use JibberJobber, as a complement. How is this different than LinkedIn, FaceBook, Twitter, etc.? JibberJobber is complementary to online social networks. JibberJobber helps you manage and organize the information you collect from social networks. In LinkedIn you can connect with others but you can not rank the relationship, log notes about your relationship, create action items, tie them to companies. [update: LinkedIn is starting to offer some of these features but there are significant issues using LinkedIn as a CRM like, what happens if you somehow get locked out of your LinkedIn account for violating a ToS that you didnt know about?] ] JibberJobber allows you to do all of this in a private setting. You can import contacts from any system that exports to a csv file, such as CardScan, Outlook, Gmail, etc. We do not care where your contacts come from, and they do not have to connect with you. They are your contacts and you should be able to log whatever information you want about them which is why you would use JibberJobber. What is the best way to use JibberJobber? As CEO of Me, Inc. you need a professional tool to help manage all of the customers, vendors and business relationships you have (including employers). Supposedly we will have at least ten job changes in our career (some say we will have over thirty). Experts say around eighty percent of jobs are found through networking, and JibberJobber is the tool to help you manage those network relationships. Additionally, you should have a list of target companies that you track, current resumes and reference letters, responses to questions like tell me about yourself, and more. As you use JibberJobber over time the amount of information you gather grows and the value to you increases. How long should I use JibberJobber? JibberJobber is a tool to use throughout your professional career. Do you want to lose track of that headhunter that was so helpful three years ago? What about the e-mail address of that HR manager from the company you really wanted to work for? JibberJobber is the place to keep this information, whether you are passive or active in your job hunt. Having all your contacts at your fingertips could be priceless. Why shouldnt I just use a spreadsheet? You can make your own spreadsheet to manage your information, which is kind of how JibberJobber started. Here are some reasons why we wouldnt go that route: The free version of JibberJobber already does more than what your Excel spreadsheet could do. If you are like most people, your spreadsheet will continually change, until it gets to be too much to manage, or not make sense anymore. If you lose your Excel file (it was on your computer at work, and since you got laid off, um, you dont have access to it or your computer crashes), then you lose all of your information (and possibly, you lose your mind). How many spreadsheets have you started before that are meaningless now? JibberJobbers features will only improve and be more relevant to you as time goes on. This is only for the engineer-minded people out there: We know you spend hours, days and weeks creating and tweaking your spreadsheet. We hear it from you and from your coaches and counselors. Stop wasting your time tweaking and start your job search. JibberJobber is already set up just use it and then go network! Whats in the future for JibberJobber? Since we launched in May, 2006 we have continually enhanced the system for YOU. We have a list a mile long and could keep busy for the next 2 years developing stuff you want, and refining what we have. Our development priorities are to enhance the existing user experience and add new features that are commonly requested. How do I sign up, and what next? Click here to create your account. You will then have a lifetime free account with the option to upgrade. Once you login you get 14 days of the Premium level at no cost (this is the Trial Premium period full Premium features, and we dont charge you a thing) we encourage you to import contacts from another system during those 14 days! How do I delete my account? To delete an account, simply click on My Account, and then the Delete Account tab. This will take you to a page where you can tell us why you are leaving (yes, we want to know), and then you have to click the checkbox saying you really do want to delete your entire account, and then click a button to delete the account. All of the data you have entered will be deleted, and not accessible anymore. How do I change my personal information submitted on JibberJobber? Click on My Account. In this page you can change your general information, password and email address. How can I get in touch with Jason Alba? You can get in touch with Jason through the contact us form or email him at Jason@JibberJobber.com. Privacy Is JibberJobber (and my data) secure? JibberJobber is a secure site there are multiple places that we encrypt. There is even a secure version button at the bottom of every browser for additional security. How does JibberJobber protect my privacy? Your data is 100% private we do not use the data that you put into the system for any purpose other than supporting your data/system. The data that you put in is yours (how refreshing!). The data is not shared with any outside organizations or 3rd parties. We store anonymous user information that we collect through cookies, log files, clear gifs, and/or third parties to create a profile of our users. Our profiling is always anonymous and never tied to the users. Sign Up/ Sign In What if I did not receive the verification email? You should receive a verification e-mail within minutes of registering. If you dont, please login to JibberJobber and click on My Account from the top menu, click Verification Email. Make sure the email address you entered is spelled correctly! If you never get your e-mail, please check your junk or spam folders. Finally, if none of this works, use the Contact Us form and we can verify it on our end. Memberships Can I give a gift membership subscription to someone else? We are happy to assist you with that. Let us know trought the Contact Us form Tell us how you want to pay it (PayPal or just by credit card) and your friends name. What if I forget my password? Click on the forgot your password? on by the login and go through that process. Once you get logged in again go to My Account, Password and update your password to something youll remember. How do I reset my password? To change your password, just log in to your account using your current password. Click on My Account and go to the Password tab. Fill out the form there How do I switch my account to a new e-mail address? Click on My Account and go to the Email tab. Type in your new email address and your JibberJobber password. How do I cancel a premium upgrade, made through PayPal? According to PayPals FAQ: Log In to your PayPal account. Click the History tab. Click the Details of the subscription in question. Click Cancel Subscription. You have successfully canceled the subscription. Do I have to pay online, with a credit card, to upgrade? You have two options: pay using your credit card or through Paypal. Go to the Upgrade page (link at the bottom of all pages) to learn more. I have problems paying with Paypal, can you help me? Report any problem related with payments through the Contact Us form and we gladly try to help. Refunds JibberJobber services are billed in advance and are not refundable. There are no refunds or credits for partial months of Service, or refunds for unused months. Contacts How do I import contacts? This is a Premium feature. Mouse over Tools from the top menu and click on the Import/Export link. Go through the process on that page. How do I enter the same Log Entry for multiple Contacts? There are two ways to enter the same Log Entry for multiple Contacts: Go to the Network List Panel and select the checkboxes of the Contacts you want to enter the Log Entry for. Below the List Panel click on the Add a Log Entry icon. Create the Log Entry in the box that comes up and it will be associated to every record you chose. To do it that way requires a Premium account. The other way to do this is on a Log Entry window go to the Contacts tab and add any names you want the Log Entry to be added to. Why dont I see all my contacts on the Network List Panel? If you have something in the search box right above the List Panel then you are filtering your data on that phrase. If so, delete it out and click the search button this clears that filter and you should see all of your contacts again. Companies What is, and how do I enter a Global Company? A Global Company is a company that you share with other JibberJobber users. This is helpful if you are out of ideas on what companies you should look at in your job search. You create a Global Company from the Add Company page. The first checkbox, at the top, says Add this company to the global company map. When you check that box, some of the general information is shared with other JibberJobber users. You will not share Notes, log entries, Contacts, and other stuff basically we are sharing the name, location and that type of general stuff. What is the best way to put email conversations into JibberJobber? Free (Regular) users can copy and paste relevant information from an email (or, email thread) into a Log Entry for the Contact (or Company or Job Posting). Premium users can use the AWESOME time-saving feature of the special email address to create a Log Entry when they send an email. Watch this video for all the details. Pricing Do I have to upgrade/pay for this service? No. You get a free account for life. You have the option of upgrading (and downgrading) as necessary. You can see the different levels here. Is there any type of discount for a longer-term subscription? Yes, you can get discounts by upgrading for 6+ months (click here for pricing). You can also save with the bundle packages. Can I pay one month at a time? Yes. Coaching Im a coach can I be a JibberJobber Partner? Please use the Contact Us form for more information on this program. Can I participate on your advisory boards? We are currently not expanding the advisory board. You can use the Contact Us form to submit information about your qualifications for this role and tell us about your JibberJobber experience. The best advisors are those who have relevant industry experience (in the career space) or are JibberJobber users. Upgrade Levels What is Regular, Silver and Premium? Click here to compare account features If I subscribe to the service at the premium level, what happens to my data if I downgrade once I find a job? Is it all there the next time I need to look for a job and upgrade to premium again? You get a lifetime free account (Regular) with the option to upgrade to (or downgrade from) a Premium account as you wish. When you downgrade you will not lose any of your data it is all still there and accessible to you. You can associate your Contacts to Companies, create Log Entries, etc. If you are over the limit on the number of records you can have you wont be able to add a new record, but youll still be able to see your data and use it. Anymore questions? Ask them on the Contact Us form JibberJobber FAQ General How much does a JibberJobber membership cost? The Regular account is free, forever. You dont have to upgrade, but you have the option to. Many users have logged in hundreds of times without ever upgrading because the Regular level is so powerful. You can upgrade to one of two different levels: Silver: $5 per month Premium: $9.95 per month Click here to compare benefits of each type of membership. WHEN YOU GO FROM SILVER OR PREMIUM TO REGULAR (FREE) YOU DO NOT LOSE ANY OF YOUR DATA. Some people start with a Free account, then upgrade for a while, then downgrade back to Free. No problem! That is how we designed it. What is JibberJobber? JibberJobber is your Personal Relationship Manager for your career. Just as a salesperson would use a Customer Relationship Manager (CRM) system, like Salesforce.com or Goldmine or ACT!, to keep track of their sales leads, JibberJobber helps you keep track of your job search, networking contacts and other career management information. Many businesses, especially entrepreneurs, solopreneurs, and people who have a need to manage a relationship, use JibberJobber as their CRM. For example, we use JibberJobber as our relationship management tool as we network into companies. Who uses JibberJobber? Job seekers most of the signups we get are people who are actively in a job search, or know they are getting downsized soon, or unhappily employed and looking for something better. People who are happily employed whether they are networking for a promotion or simply want a tool to help manage their professional relationships, plenty of JibberJobber members are not in a job search but simply want a tool to keep Me, Inc. organized. Business owners Running a business is all about relationships, and business owners use JibberJobber to track relationships, company information, important documents and more. How can I get JibberJobber help? Use the Help link at the bottom of every page. Or, go to the Video tutorials found on the Tools dropdown menu. Or, use the Contact Us link at the bottom of every page. Or, come to the every-other-week live webinar to ask specific questions. What if I already use Monster, headhunters and other resources? JibberJobber does not replace those tools, it simply complements them! We designed JibberJobber to be complementary to any career or networking resource you can find, including job boards, recruiters and headhunters, career coaches, networking books (Never Eat Alone, Some Assembly Required, etc.), social networks and more. Where else can you store, track and organize all of the information you come across? You might be able to do a little in LinkedIn or Facebook, but those are only limited to who you are connected with thats why you should use JibberJobber, as a complement. How is this different than LinkedIn, FaceBook, Twitter, etc.? JibberJobber is complementary to online social networks. JibberJobber helps you manage and organize the information you collect from social networks. In LinkedIn you can connect with others but you can not rank the relationship, log notes about your relationship, create action items, tie them to companies. [update: LinkedIn is starting to offer some of these features but there are significant issues using LinkedIn as a CRM like, what happens if you somehow get locked out of your LinkedIn account for violating a ToS that you didnt know about?] ] JibberJobber allows you to do all of this in a private setting. You can import contacts from any system that exports to a csv file, such as CardScan, Outlook, Gmail, etc. We do not care where your contacts come from, and they do not have to connect with you. They are your contacts and you should be able to log whatever information you want about them which is why you would use JibberJobber. What is the best way to use JibberJobber? As CEO of Me, Inc. you need a professional tool to help manage all of the customers, vendors and business relationships you have (including employers). Supposedly we will have at least ten job changes in our career (some say we will have over thirty). Experts say around eighty percent of jobs are found through networking, and JibberJobber is the tool to help you manage those network relationships. Additionally, you should have a list of target companies that you track, current resumes and reference letters, responses to questions like tell me about yourself, and more. As you use JibberJobber over time the amount of information you gather grows and the value to you increases. How long should I use JibberJobber? JibberJobber is a tool to use throughout your professional career. Do you want to lose track of that headhunter that was so helpful three years ago? What about the e-mail address of that HR manager from the company you really wanted to work for? JibberJobber is the place to keep this information, whether you are passive or active in your job hunt. Having all your contacts at your fingertips could be priceless. Why shouldnt I just use a spreadsheet? You can make your own spreadsheet to manage your information, which is kind of how JibberJobber started. Here are some reasons why we wouldnt go that route: The free version of JibberJobber already does more than what your Excel spreadsheet could do. If you are like most people, your spreadsheet will continually change, until it gets to be too much to manage, or not make sense anymore. If you lose your Excel file (it was on your computer at work, and since you got laid off, um, you dont have access to it or your computer crashes), then you lose all of your information (and possibly, you lose your mind). How many spreadsheets have you started before that are meaningless now? JibberJobbers features will only improve and be more relevant to you as time goes on. This is only for the engineer-minded people out there: We know you spend hours, days and weeks creating and tweaking your spreadsheet. We hear it from you and from your coaches and counselors. Stop wasting your time tweaking and start your job search. JibberJobber is already set up just use it and then go network! Whats in the future for JibberJobber? Since we launched in May, 2006 we have continually enhanced the system for YOU. We have a list a mile long and could keep busy for the next 2 years developing stuff you want, and refining what we have. Our development priorities are to enhance the existing user experience and add new features that are commonly requested. How do I sign up, and what next? Click here to create your account. You will then have a lifetime free account with the option to upgrade. Once you login you get 14 days of the Premium level at no cost (this is the Trial Premium period full Premium features, and we dont charge you a thing) we encourage you to import contacts from another system during those 14 days! How do I delete my account? To delete an account, simply click on My Account, and then the Delete Account tab. This will take you to a page where you can tell us why you are leaving (yes, we want to know), and then you have to click the checkbox saying you really do want to delete your entire account, and then click a button to delete the account. All of the data you have entered will be deleted, and not accessible anymore. How do I change my personal information submitted on JibberJobber? Click on My Account. In this page you can change your general information, password and email address. How can I get in touch with Jason Alba? You can get in touch with Jason through the contact us form or email him at Jason@JibberJobber.com. Privacy Is JibberJobber (and my data) secure? JibberJobber is a secure site there are multiple places that we encrypt. There is even a secure version button at the bottom of every browser for additional security. How does JibberJobber protect my privacy? Your data is 100% private we do not use the data that you put into the system for any purpose other than supporting your data/system. The data that you put in is yours (how refreshing!). The data is not shared with any outside organizations or 3rd parties. We store anonymous user information that we collect through cookies, log files, clear gifs, and/or third parties to create a profile of our users. Our profiling is always anonymous and never tied to the users. Sign Up/ Sign In What if I did not receive the verification email? You should receive a verification e-mail within minutes of registering. If you dont, please login to JibberJobber and click on My Account from the top menu, click Verification Email. Make sure the email address you entered is spelled correctly! If you never get your e-mail, please check your junk or spam folders. Finally, if none of this works, use the Contact Us form and we can verify it on our end. Memberships Can I give a gift membership subscription to someone else? We are happy to assist you with that. Let us know trought the Contact Us form Tell us how you want to pay it (PayPal or just by credit card) and your friends name. What if I forget my password? Click on the forgot your password? on by the login and go through that process. Once you get logged in again go to My Account, Password and update your password to something youll remember. How do I reset my password? To change your password, just log in to your account using your current password. Click on My Account and go to the Password tab. Fill out the form there How do I switch my account to a new e-mail address? Click on My Account and go to the Email tab. Type in your new email address and your JibberJobber password. How do I cancel a premium upgrade, made through PayPal? According to PayPals FAQ: Log In to your PayPal account. Click the History tab. Click the Details of the subscription in question. Click Cancel Subscription. You have successfully canceled the subscription. Do I have to pay online, with a credit card, to upgrade? You have two options: pay using your credit card or through Paypal. Go to the Upgrade page (link at the bottom of all pages) to learn more. I have problems paying with Paypal, can you help me? Report any problem related with payments through the Contact Us form and we gladly try to help. Refunds JibberJobber services are billed in advance and are not refundable. There are no refunds or credits for partial months of Service, or refunds for unused months. Contacts How do I import contacts? This is a Premium feature. Mouse over Tools from the top menu and click on the Import/Export link. Go through the process on that page. How do I enter the same Log Entry for multiple Contacts? There are two ways to enter the same Log Entry for multiple Contacts: Go to the Network List Panel and select the checkboxes of the Contacts you want to enter the Log Entry for. Below the List Panel click on the Add a Log Entry icon. Create the Log Entry in the box that comes up and it will be associated to every record you chose. To do it that way requires a Premium account. The other way to do this is on a Log Entry window go to the Contacts tab and add any names you want the Log Entry to be added to. Why dont I see all my contacts on the Network List Panel? If you have something in the search box right above the List Panel then you are filtering your data on that phrase. If so, delete it out and click the search button this clears that filter and you should see all of your contacts again. Companies What is, and how do I enter a Global Company? A Global Company is a company that you share with other JibberJobber users. This is helpful if you are out of ideas on what companies you should look at in your job search. You create a Global Company from the Add Company page. The first checkbox, at the top, says Add this company to the global company map. When you check that box, some of the general information is shared with other JibberJobber users. You will not share Notes, log entries, Contacts, and other stuff basically we are sharing the name, location and that type of general stuff. What is the best way to put email conversations into JibberJobber? Free (Regular) users can copy and paste relevant information from an email (or, email thread) into a Log Entry for the Contact (or Company or Job Posting). Premium users can use the AWESOME time-saving feature of the special email address to create a Log Entry when they send an email. Watch this video for all the details. Pricing Do I have to upgrade/pay for this service? No. You get a free account for life. You have the option of upgrading (and downgrading) as necessary. You can see the different levels here. Is there any type of discount for a longer-term subscription? Yes, you can get discounts by upgrading for 6+ months (click here for pricing). You can also save with the bundle packages. Can I pay one month at a time? Yes. Coaching Im a coach can I be a JibberJobber Partner? Please use the Contact Us form for more information on this program. Can I participate on your advisory boards? We are currently not expanding the advisory board. You can use the Contact Us form to submit information about your qualifications for this role and tell us about your JibberJobber experience. The best advisors are those who have relevant industry experience (in the career space) or are JibberJobber users. Upgrade Levels What is Regular, Silver and Premium? Click here to compare account features If I subscribe to the service at the premium level, what happens to my data if I downgrade once I find a job? Is it all there the next time I need to look for a job and upgrade to premium again? You get a lifetime free account (Regular) with the option to upgrade to (or downgrade from) a Premium account as you wish. When you downgrade you will not lose any of your data it is all still there and accessible to you. You can associate your Contacts to Companies, create Log Entries, etc. If you are over the limit on the number of records you can have you wont be able to add a new record, but youll still be able to see your data and use it. Anymore questions? Ask them on the Contact Us form